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A Better Way To Field Service™

Why are you still using paper?!?

Posted by Nick Gianadda on 6/21/17 2:32 PM


When you show up at a customer’s home, you work hard to present yourself as a qualified technician that can perform the task that the customer is going to eventually pay to have completed. Why would you work so hard for a good first impression when you are going to leave a sour taste by leaving a handwritten invoice? That’s like telling your customer that you aren’t a “real business.”

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Case Study: Max Service Air Conditioning- “So easy a caveman could do it”

Posted by Stephanie Magnuszewski on 6/7/17 10:49 AM


 

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How Dare You Implement Business Software During The Busy Season?

Posted by Gregory Dooley on 5/16/17 5:05 AM


When it comes to getting started with Field Service software, there is one objection I hear every year when early summer rolls around: “It looks good and we really need it, but I can’t think about rolling this out till after our busy season.” Or, when I invite them to get started and I get a much more direct answer, “It’s summer. In Florida. Are you crazy?” Well yes, I guess I am. I’ve personally been involved with implementing complete office management and field service systems to 25 well-known national HVAC and Plumbing franchises in the spring and early summer, and you know what? It went fantastic.

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Align Performance and Profit with Flat Rate Billing

Posted by Steven Raines on 4/19/17 12:29 PM


The main benefit of flat rate is simple: you charge a single fee for a service and this gives the customer price certainty and eliminates a major objection (and fear) the customer has: "I don't know what this will cost". For many owners, the move to flat rate pricing can be a scary prospect. The fear of underbidding a job and not being able to bill for the overage in time (and in some cases, materials) is understandable. But continuing to bill hourly for work is probably hurting your business more than you realize.

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How Important are Online Reviews?

Posted by Stephanie Magnuszewski on 3/28/17 6:00 AM


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