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A Better Way To Field Service™

Field Nimble and busybusy Team Up for Small Contractors to Dispatch for Profit

Posted by David Thiemecke on 6/16/17 6:04 AM

Field Nimble and busybusy announce an affiliate partnership to bring comprehensive field service management tools to small residential contractors. Field Nimble takes care of the customer service and payment side: appointment setting, dispatch, on-site work orders, proposals, invoices, and payments. busybusy handles what’s actually happening on the ground now with on-site time cards, equipment, photos, progress, time-off, and feeds to payroll.

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Is your best technician your worst driver?

Posted by David Thiemecke on 5/10/17 7:13 AM

Your drivers are tired, surprised by hazards, focused on the radio, squeezing in a personal errand, and they're doing it with your truck. At any size of business, you can't ride with them every day, and what would that accomplish? Micro-managing driving doesn't earn more job turns, raise sales, or thrill homeowners. That's what fleet management tools are for.

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Should Techs Confirm Their Own Work Orders?

Posted by Gregory Dooley on 11/23/16 7:42 PM

In most service companies, a dispatcher typically calls the customer to let them know that the technician is on his way. They may give an estimate and let them know who the technician will be. A dispatcher may even promote the tech's expertise and tell the customer that "you’re in good hands with him." None of this changes the fact that when the technician shows up, he's still a stranger. I have noticed a movement in the past several years to have technicians confirm with the customer themselves, rather than have dispatch do it. It has its advantages yes, but it has its drawbacks to, so let’s discuss.

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