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A Better Way To Field Service™

Field Nimble and busybusy Team Up for Small Contractors to Dispatch for Profit

Posted by David Thiemecke on 6/16/17 6:04 AM


Field Nimble and busybusy announce an affiliate partnership to bring comprehensive field service management tools to small residential contractors. Field Nimble takes care of the customer service and payment side: appointment setting, dispatch, on-site work orders, proposals, invoices, and payments. busybusy handles what’s actually happening on the ground now with on-site time cards, equipment, photos, progress, time-off, and feeds to payroll.

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How Dare You Implement Business Software During The Busy Season?

Posted by Gregory Dooley on 5/16/17 5:05 AM


When it comes to getting started with Field Service software, there is one objection I hear every year when early summer rolls around: “It looks good and we really need it, but I can’t think about rolling this out till after our busy season.” Or, when I invite them to get started and I get a much more direct answer, “It’s summer. In Florida. Are you crazy?” Well yes, I guess I am. I’ve personally been involved with implementing complete office management and field service systems to 25 well-known national HVAC and Plumbing franchises in the spring and early summer, and you know what? It went fantastic.

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Is your best technician your worst driver?

Posted by David Thiemecke on 5/10/17 7:13 AM


Your drivers are tired, surprised by hazards, focused on the radio, squeezing in a personal errand, and they're doing it with your truck. At any size of business, you can't ride with them every day, and what would that accomplish? Micro-managing driving doesn't earn more job turns, raise sales, or thrill homeowners. That's what fleet management tools are for.

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How to Get Your Technicians to Buy in to Your Prices

Posted by Gregory Dooley on 3/6/17 5:02 PM


It almost goes without saying, but getting your technicians to buy into your prices is of paramount importance. You need them to confidently portray the value you bring and have the confidence to back it up. I know many companies struggle with this, especially as costs for health insurance and wages continue to shrink margins. I've found a quick and easy way to help techs understand and feel comfortable with your pricing and it’s called the Penny game.

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You Can't Run a Relay Race Alone

Posted by David Thiemecke on 1/20/17 8:56 AM


You don't get paid for problems your team causes. A big chunk of these problems start when one team member hands a customer to another employee. If this sounds like small potatoes at your shop, just look at another industry: healthcare. About 80% of serious medical errors trace back to poor hand-offs between team members and between locations. Even though lives are on the line, this still happens. If they can't solve the problem, how can you?

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